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Returns & Exchanges

Returns & Exchanges

Always in Colour Returns Policy


If you are not completely satisfied with your purchase/s you can return them to us for a refund or exchange (*exchange UK only) within 28 days of receipt.

Returned items need to be in the original condition and packaging, including swing tags and the original shoe box.

We cannot accept returns when:

  • Clothes have been visibly worn, damaged, marked, washed or are smelling of aftershave or smoke etc.
  • Soles of shoes are dirty and the insoles worn down or covered in fluff.  Shoes should be tried on indoors, on carpet and socks should be worn.
  • Shoe boxes must be unmarked and not used as the postal box. 
  • For hygiene reasons we cannot accept returns for socks and underwear, unless faulty.

All product/s are the full responsibility of the customer until they have arrived back at our warehouse. 

Please include a completed returns form inside your returning parcel, there should have been one included with your order.  If you need a new returns form please email us at to request a new one.   

Once your return has arrived back we aim for it to be processed within five business days of receipt and we'll send you a confirmation email to confirm completion. During peak periods such as Black Friday and Christmas returns please allow a little longer for your return to be processed.

Please note that we cannot accept returns for orders purchased online at our Exeter store.  All items purchased online will need to be returned to our warehouse following the steps below.  


How To Return Your Item/s To Us:

  1. Book your return online on our Return Portal which you can find by clicking on the link here: Returns Portal.
  2. Pack your return securely, please ensure no labels are attached directly to the returning item or its packaging e.g. shoeboxes. 
  3. Please include your completed invoice form inside the box, without this we may be unable to process your return. If you need a new invoice form please email us at to request a new one.
  4. UK Only: Print the provided Royal Mail label and drop it off at a Post Office.
    International: Write our returns address on the parcel and then arrange and pay for the return shipment.
    * Please write on the outside of the package 'Returned goods, relief applied for.' This will avoid any unnecessary customs charges and your return possibly being returned to you.

We try to process all returns as quickly as possible, however please allow us up to five business days from receipt to process your return. We will contact you by email to confirm that your return has been processed.

If you’re unsure of your order number, or of the email address used for your order, please get in touch with our team at and we’ll be happy to assist you. 

UK Only - Returning For An Exchange?

Exchange requests are free of charge. This includes no return shipping fee and no fee for the delivery of your exchange request.

Once you have booked your return on our online returns portal you will be emailed a Royal Mail returns label, you'll need to print this off and drop your parcel off to any Post Office or a Parcel Postbox

Alternatively, you can arrange for Royal Mail to collect the parcel from you for a small additional fee. 

  • You can exchange your item/s for a new size and/or colour or a new product entirely.
  • If your exchange request is more expensive than the original item, you’ll be directed to input your payment details on the return portal. 
  • If the exchange item is cheaper than the returning item, you can select the remaining value to be refunded back onto the original payment method, or have the value sent to you as store credit to be used online at 

Stock for exchange requests are not reserved once booked so we recommend posting your return back to us as soon as possible to ensure stock availability. 

If your requested item is out of stock when your return arrives, we will issue a refund and will email you to let you know.  

UK Only - In A Hurry?

Choose Instant Exchange to ensure that the item doesn’t go out of stock.  

Book before 12pm for Next Working Day Delivery*

  • We’ll pre-authorize £1 on your card so we can send your exchange item out right away. 
  • Post your return back to us within 14 days and the pre-authorisation will be voided. 
  • If after 14 days you have decided not to return the original item, we will charge your card for the value of the item.

*Please refer to our Shipping page for detailed info on delivery estimates.

UK Only - Returning For A Refund?

No problem at all, you can opt for a refund in the returns portal

There is a charge of £2.50 for the Royal Mail returns label which we will deduct from your refund, unless your item was faulty or an error has occurred. In such an instance please contact us by email to arrange a free return. We cannot reimburse return shipping costs if items have been returned without contacting us first.

  • Book your return online on our Returns Portal.
  • Pack your return securely, please ensure no labels are attached directly to the returning item or its packaging e.g. shoeboxes. 
  • Please include your completed returns form inside the box, without this we may be unable to process your return. If you need a new invoice form please email us at to request a new one.
  • Send your parcel with the provided Royal Mail label.
  • Please allow us up to 5 working days to process either your refund or exchange once your return arrives with us.  We will contact you by email to confirm completion of your return. 

If you have a faulty item, or if there has been an error with your order, please email us at before making your return.


Full Returns Address 

Unit 5 Richmond Place,
Central Avenue,
Lee Mill Industrial Estate,
PL21 9RL,

Tel: 0800 917 6099 



If you wish to cancel your order please notify us asap. If we're able to cancel your order before it ships we will issue a full refund upon your instruction. 

If you'd like to cancel your order after it has been shipped / once it has been received you can do so in writing within 14 days of receipt, you then have a further 14 days to return the item/s to us for a full refund.

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